Frequently Asked Questions
Everything you need to know about your Hancock Seed fashion experience.
What is the standard shipping timeframe?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout if you need your items sooner.
How do I return or exchange an item?
We accept returns and exchanges on all unworn items with original tags attached within 30 days of delivery. Simply visit our online returns portal to print your prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
Hancock Seed is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our clothing is as kind to the planet as it is to your wardrobe.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.